FAQ

Frequently asked questions

What is the material used?


We use a variety of goods in our fashion jewelry: Brass, Glass beads & pearls, Acrylic and other materials. All materials used are of fine quality.




Do you offer COD?


YES. We offer cash on delivery (COD) on purchase above Rs499. Please opt for MANUAL PAYMENT while checking out.




Do you accept Paytm and GPay?


Yes, we accept Paytm and GPay. Please use MANUAL PAYMENT while checkout and whatsapp a screenshot of payment to 9929444111. Payments via PayTM and Gpay to be made to 9929444111




Do you offer discount?


YES. We offer 10% (Coupon code - DISCOUNT10) on purchase above Rs.2000 We also offer discount on bulk orders (minimum 50 pieces per design). Please contact us for more information.




Do you customize?


Yes, we can!! We offer customization for bulk orders (minimum 50 pieces per design). Our in-house designing team will be happy to customize your bulk order to suit your requirement and budget.




Do you provide Eyeglass Chain rubber ends?


Yes, each 3 in1 Necklace comes with a pair of Eyeglass Chain rubber ends/connectors.




Do you provide packaging or carry pouches?


Each retail item comes with a free drawstring pouch to carry your product.




Can I return/exchange?


We offer exchange only if the product delivered is defective. Please inform us within 3 days of receipt of the product. Please ship back the product in the original condition to be eligible for a refund or exchange. Kindly contact us for the same.




What is the length of the chain?


For women – Standard length of the chain is appx 30 inch For men – Standard length of the chain is appx 30 inch For kids – Standard length of the chain is appx 28 inch




What is the billing name?


The Color Craft is a unit of Lunia’s. You will be billed and shipped from our parent company – Lunia’s




Can these chains be used with as mask chains and eyeglass chains?


The Convertible 3 in 1 Necklaces are designed to be used with a mask or eyeglass too. On mask, they can be hooked on and taken off very easily. You can add eyeglass rubber connector to both ends of the necklace and convert it to the eyeglass chain.




How long does it take to ship an order?


We generally take 1-2 business days to ship your order. Estimated delivery should be expected within 5-10 business days.